How do I make a booking?
You can make bookings using our mobile app, on our website or simply give us a call on 020 8337 9796.
Can I book a job with multiple pick up/drop off addresses?
You can make bookings via multiple pick up and drop off addresses via the web, email and our 24/7 operated Customer Service Centre.
Do you have an Events team to help organise Events?
Absolutely. Our events management team arrange car services for all types of company events, including: Conferences, open day road shows, summer balls and Christmas parties.
How do I go about booking car services in other countries?
You can contact us in the same way as you do for your UK bookings via an email, Online portal or ringing us on 0044-208 337 9796. We will also provide you with the driver details 12-24 hours before the scheduled pick up time for any overseas bookings.
Where will my driver meet me at the airport and how much waiting time is included in the fare?
Your driver will meet you at Arrivals with a ‘Falcon’ name board at all airports. You will receive exact instructions of the meeting point in your email confirmation when you make the booking and 30 minutes waiting is free of charge.
I have lost something in one of your cars, how do I get it back?
If you think you’ve lost an item in one of our vehicles, please provide us with a description of your items and contact details. A member of the team will be in touch to provide an update. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.
What is your cancellation policy?
If the booking is cancelled 24 hours before the scheduled pick up time, we won’t charge you a cancellation fee or charge for the booking. If the booking is cancelled less than 24 hours notice, full charge applies and any ‘No Show’ at the airports, office, hotel and residential address will incur the 100% charge if we are not notified of any change to the itinerary before the scheduled pick up time.
HOW DO I GET AN INVOICE/RECEIPT?
Please get in touch with our accounts team at firstname.lastname@example.org for a copy of an invoice/receipt if you haven’t been sent one already as we aim to raise invoice(s) at the end of every week.